Privacy and data policy
Your privacy and personal data rights at Univensaro
Policy introduction and objectives
This policy explains how we collect, use, and protect personal information when you interact with Univensaro’s gardening services. Your trust is essential to us.
Univensaro follows South African data law, including POPIA, and strives to make all privacy practices transparent and accessible.
Personal data collection methods
We collect data from contact forms, service bookings, customer support, and website usage to deliver and improve our services.
Information you share directly
- • Names and contact details when making enquiries
- • Service requests or specific feedback you submit
- • Appointments requested or scheduled
- • Feedback provided through online or phone channels
- • Correspondence with our support team
Information gathered automatically
- • IP address and browser details when visiting our website
- • Pages accessed during your session on our site
- • Device, operating system, and language preferences
- • Service usage patterns and navigation routes
- • Date, time, and location of website access
How we use your information
We use collected data to provide services, manage appointments, respond to requests, and enhance the user experience.
- • Responding to queries and booking requests
- • Fulfilling requested gardening services
- • Improving website content and navigation
- • Security and fraud prevention measures
- • Sending updates about service changes
- • Collecting feedback for service improvements
- • Contacting you for follow-up or clarification
Our promise: We are dedicated to safeguarding your data using appropriate security measures and only collect what’s necessary.
When your data is shared
We do not sell or rent your personal information. Data is only shared for legitimate service delivery, technical support, or legal obligations.
Trusted service partners
Occasionally, we use third-party providers for technical or administrative tasks. These partners are vetted for data protection compliance.
Legal requirements
Where required by law, we may disclose data to regulators, courts, or law enforcement authorities.
Aggregated analytics data
We analyse aggregated, non-personal statistics to improve services without identifying users individually.
Your privacy rights
You may access, amend, restrict, or request deletion of your data. To exercise rights, contact us by email or via the website.
- • Obtain a copy of your data upon request.
- • Correct incorrect or outdated personal details.
- • Request permanent removal of personal data.
- • Request data in a transferable format.
- • Object to processing for marketing purposes.
- • Restrict certain types of processing.
Contact our support team for assistance with any data rights requests or to make an official complaint.
Information security standards
We protect your data using both technical safeguards and organisational procedures to reduce potential risks.
Technical security controls
- • Encryption for data storage and transmission
- • Network security firewalls and monitoring
- • Secure access and password requirements
- • Regular testing of security defences
Organisational safeguards
- • Staff privacy and security training
- • Access limited to authorised personnel
- • Clear data handling protocols
- • Internal incident reporting procedures
How long we keep information
Personal data is kept only as long as necessary for service delivery, or as required by law and professional guidelines.
- • Account details retained for service duration.
- • No learning profiles created or stored.
- • Communication records kept for 12 months.
- • Transaction data stored per legal requirements.
- • Marketing opt-in data held until revoked.
We periodically review and securely delete unnecessary records as required.
International data transfers
If data is processed outside South Africa, we ensure protective agreements and security standards are maintained.
- • Secure protocols for overseas processing
- • Scope limited to essential services only
- • Vendor compliance with POPIA
- • Assessment of partner data safeguards
Cookies and tracking tools
Univensaro uses cookies and similar technology to improve website functionality, remember preferences, and assess analytics.
Types of cookies we use
- • Strictly required for website features to function.
- • Help analyse usage and optimise content.
- • Store preferences for tailored browsing.
- • Support enhanced features and service experience.
You may control cookies through browser settings. Disabling some may affect website usability.
Policy changes and updates
We may update this policy to align with practices or laws. Updated dates are shown at the top of this page.
- • Notice on website for significant changes
- • Direct email if you are an existing client
- • Policy revision explained in update
- • Further queries handled by support
Review this page periodically to stay informed of processing practices.
Contact for privacy matters
Contact us with privacy questions, requests, or complaints for rapid resolution.
Univensaro
40 Heerengracht Street, Foreshore, Cape Town 8001 South Africa
Phone: +27(35)4911477
Email: content@univensaro.sbs
Policy last revised December 25, 2025.
Effective from December 25, 2025